General Terms and Conditions

These Terms of Service govern your use of this site, which is provided by aero CBD UG (haftungsbeschränkt), referred to as “aero”, “aero CBD”, “we”, “us” or “our” below. By accessing this site, you are indicating your acknowledgement and acceptance of these terms of service. These terms of service are subject to change by us at any time in its discretion. Your use of this site, including any product order, after any such changes are implemented constitutes your acknowledgment and acceptance of the changes. Please review these terms of service regularly.

Access To This Site

You must be eighteen (18) years or older to use this website, including to purchase goods or services on our website. If you are under eighteen (18) years of age, you are not permitted to access this website for any reason. You must be of legal age required by the state or province you are in to purchase our products. It is your responsibility to know whether you are legally able to purchase our products.

To access this site or some of the products and resources it has to offer, you may be asked to provide certain personal information or other details for registration or order purposes. It is a condition of your use of this site that all the information you provide on this site be true, accurate, current and complete. If you provide any untrue or inaccurate information, or if we have reasonable grounds to suspect that such information is untrue or inaccurate, we may suspend or terminate your account and refuse all current and future use by you of our website. Account information and certain other information about you are subject to the terms of our Privacy Policy.

All products on this website are intended for legal use and may not be used in a manner that is illegal. As the consumer, it is your responsibility to know your local, state and federal laws before making your purchase.

Scope of General Terms and Conditions

For the business relationship between aero CBD and consumers and companies (hereinafter jointly referred to as "Customers"), the following General Terms and Conditions (GTC) shall apply exclusively, regardless of the means of communication used. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. A company is a natural or legal person or partnership with legal capacity who, when concluding a legal transaction, acts in the interest of his commercial or independent professional activity. Clauses of the current GTC which are addressed to consumers, are only valid for contracts with consumers. Clauses within the GTC which are directed at companies are only valid for contracts with companies. Clauses, which are addressed to customers or are general, are valid for all contracts with aero. In relation to companies, these GTC also apply to future business relations without us having to refer to them again. If the company uses conflicting or supplementary General Terms and Conditions of Business, their validity is hereby contradicted; they will only become part of the contract if we have expressly agreed to them.

By visiting and using our website, by placing an order on our website, and/or by confirming it by e-mail, post or telephone, the customer declares that he/she has read and accepted the terms and conditions and the privacy policy. The terms and conditions apply to all purchase contracts and other legal transactions with aero. 

Contract Validity

A valid sales contract between a customer and aero CBD comes into effect upon purchase via the online store or the aero website with the confirmation of the customer order by aero CBD. For orders that are not placed via the aero website, the customer receives the basic contract and the GTC of aero by e-mail before the contract is concluded and confirms their validity with the confirmation of the order. The purchase contract is only concluded with the written confirmation of the basic contract and the GTC by the customer.

Product

The customer who wishes to have the products and raw materials delivered to an importing country is responsible for ensuring that the products and raw materials ordered by him are in accordance with the import regulations of the importing country. aero is not liable for any problems, delays, seizures or the like that may occur during the importation into an importing country, nor for any resulting damage to the customer or third parties. The customer is responsible for inquiring about the legal situation and the application requirements in the import country. The customer is liable for any use that does not comply with the legal requirements and legality of the import country. Any liability of aero CBD in connection with unlawful use, import, sale or processing and distribution in an import country is excluded.

Delivery Terms

Ordered goods will be delivered to the address specified by the customer. Delivery costs are at the expense of the customer and are not included in the purchase price. Any customs duties and other public law charges shall be borne by the customer. The customer shall bear the risk for the goods once the product has left the premises of aero CBD. The expected delivery date of a product depends on availability and delivery location. We strive to ensure that the products are delivered on their expected delivery date. However, this date is not an expiration date and cannot be guaranteed by aero. Delays in delivery do not give rise to claims for damages or discounts, nor do they lead to a cancellation of the order. aero CBD assumes no liability for loss of the goods due to customs seizure or other official intervention.

Payment and Pricing

Delivery occurs, unless specified with the customer, only with payment in advance. Prices are quoted in Euro, excluding VAT, shipping costs and other legal charges. These will be calculated at checkout or at contract closing. We reserves the right to change prices at any time except for prices agreed to in valid contracts. The prices of the goods sold are the prices valid on the day of the order or the agreed prices plus the legally owed value added tax. After receipt of your payment the ordered goods will be shipped. You are in delay if and when the direct debit is refused or cancelled or if you do not pay invoices within the specified payment period. This is a legal requirement and does not require a reminder. In addition, you will owe statutory interest on the outstanding amount, calculated from the date of default until the date of full payment. If, for any reason, a payment is rejected after the product has been shipped, aero has the right to demand payment from the customer or to reclaim the product in question. We may charge the customer for any costs incurred through this process, including collection and enforcement costs. The goods remain the property of aero CBD until full payment of the invoice.

Warranty and Cancellation

The customer is obliged to check the delivered goods immediately after delivery and to report any defects within 3 days by letter or e-mail to aero CBD. If there is a defect, aero will deliver defect-free replacement goods. Returns must be approved by aero prior and are at the expense and risk of the customer. The customer must send the goods in their original packaging, complete with all accessories. As soon as aero receives the goods back, the purchase price will be refunded. In the event of an effective cancellation, all payments received by aero will be refunded. We may refuse to refund until having been returned the goods. For the refund, aero will use the same means of payment that was used in the original transaction.